Hawes 115, Brookline Campus
The mission of the Ombuds Office is to provide members of the Wheelock College community with a safe and strictly confidential place to discuss concerns, potential conflicts, and bring forward inquiries. It is a place where everyone can be heard in confidence.
The mission of the ombudsperson is to help resolve conflicts before they grow into more challenging ones. Specifically, the ombudsperson will:
- Serve as a trusted and informal information resource, confidential communication channel, facilitator, and consultant to help resolve issues.
- Inform the community about available resources to help address specific issues.
- Facilitate resolution of conflict between individuals, departments, groups, and teams.
- Guide and coach community members to empower them to deal directly with other parties in a constructive manner.
- Receive inquiries for dispute resolution, listen impartially, understand community member's needs, and discuss options to help address the issues in a neutral, confidential, and safe environment.
- Identify and inform upper management of patterns and trends affecting employee performance and morale and suggest systemic change when warranted.
Discussing issues confidentially allows community members to be empowered to explore different options. In almost all cases, it is the community member who will choose what happens next.
About the Ombudsperson
Eliane Markoff is a former member of Wheelock's Board of Trustees. She worked for a Fortune 500 high-tech company for 20 years, managing work forces in the United States and Europe. In that role, she lent her considerable listening and mediation skills as an unofficial ombudsperson to build bridges among corporate divisions and individuals who needed to collaborate to be successful. With a high emotional IQ, Markoff brings creative solutions to workplace conflicts. She has mediated shareholder disputes within close corporations and conflicts among family members over will and estate contests. She also serves as a panelist for the Real Estate Bar Association (REBA) Dispute Resolution Inc.
Markoff was previously an adjunct professor at Bentley University, teaching organizational behavior and conflict resolution to both undergraduate and graduate students. She was one of 125 women included in the book, "Inspirational Women of Boston" by the Boston Globe's Bill Brett. She also received a 2012 award from from the Wellesley Free Library Foundation for being an individual who has had an impact within and beyond the Wellesley Community, and a 2011 "Giving Back Award" from Women Entrepreneurs in Science and Technology (WEST).
Markoff received her mediation training from Cambridge Dispute Resolution and the Boston Law Collaborative. She earned her M.B.A. from Boston College and her B.A. in Economics from the University of Massachusetts-Amherst. She is fluent in French and Arabic.