Moodle Technical Support Page

Contact the IT Department

Phone: 617-879-2309
Fax: 617-879-2406
Submit a Support Request


Helpdesk
Pilgrim Student Center
9 a.m. – 5 p.m.
Monday – Saturday

Full IT staff list

Click here to login to Moodle
Your login and password is the same that you use for the portal.

Helpdesk

Hours:
 8a.m. - 6p.m.
Email: moodle@wheelock.edu
Phone: 617-879-2309 (x2309)
Location:  Students- Lower Level Library  Faculty/Staff- Pilgrim Student Center

 

System Requirements

In order to run Moodle successfully, you need a solid, reliable high speed Internet connection and a modern web browser. It may help to have a 200+Mhz processor on your computer if you are running Windows or MacOS. IPads and Smart Phones are not supported at this time.

Suggested Browsers:

  • Firefox  
  • Internet Explorer (v5.5 or later)
  • Google Chrome 

Other Browsers that may be less effective:

  • Opera  
  • Safari
  • Camino 

Browser Settings:

The following browser settings should be selected.

  • Enable Javascript
  • Enable Cookies 
  • Do not block pop-up windows 

Suggested Browser Plugins

  • Some courses may need Java installed and enabled in your browser.
  • We recommend you download the Flash Plugin to your computer (You probably have it already if you have a newer machine) in order to view any multimedia files.
  • Course contains documents in Adobe Acrobat format (.pdf) so you will need a PDF reader. You can download Adobe Reader for free.
  • Most courses contain Microsoft Office documents that you will need to access. If you do not have Microsoft Office, you can download Open Office, which allows you to view and edit MS Office files, and is available free for Windows and for non-Windows computers.  

inspire a world of good

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